Use case · Click and collect
Secure collection without the queue
Click-and-collect lockers give customers a secure, unattended handover point for retail orders, prescriptions, laundry, equipment and other approved items.
Order deposit
Staff or an authorised service partner places the prepared order into a compartment and links it to the customer or transaction.
Customer notification and collection
The customer receives collection instructions and authenticates at the locker using the agreed credential.
Workflow-specific design
Compartment sizes, identity checks, temperature, privacy, power, ventilation and regulatory requirements are established for the particular application.
Define the complete workflow
The locker is designed around what happens before, during and after each transaction. Hublok maps who can deposit or collect, how they identify themselves, what information must be recorded, how exceptions are handled and which team owns the process.
- Authorisation and access methods
- Notifications and transaction records
- Overdue, fault and exception handling
- Administrator permissions and reporting
Match the physical design to the workflow
Door sizes, internal fittings, power, ventilation, readers, screens and surrounding furniture are coordinated with the stored items and the available space. Integration requirements are confirmed during technical discovery rather than assumed from a generic product list.
- Mixed compartment sizes
- Accessible doors and interfaces
- Power, charging and ventilation
- Approved platform integrations