Business customers only. Hublok does not supply private consumers. Project-specific terms in an accepted quotation or signed agreement take priority where they conflict with these terms.
1. Scope and contract
These terms apply to every quotation, order and contract under which Hublok Limited (company 12924422, trading from Rae House, Dane Street, Bishop's Stortford CM23 3BT) supplies goods or services to a business customer. Customer terms are excluded unless Hublok expressly accepts them in writing.
A contract forms when Hublok accepts an order in writing, starts work or receives an agreed payment. The contract comprises any signed project agreement, the accepted quotation and written variations, then these standard terms, in that order.
2. Quotations, orders and specification
Quotations remain valid for the stated period, or 30 days if none is stated. The customer must check quantities, dimensions, finishes, access methods, integrations, delivery and site details. Renders and samples are illustrative unless expressly included in the specification. Hublok may make non-material changes for safety, compliance, availability or technical improvement.
3. Information, design and approvals
The customer must provide accurate drawings, measurements, technical information and approvals when reasonably requested. Hublok may rely on them unless verification or a site survey is included. Written approval authorises procurement and bespoke manufacture. Later changes are subject to availability, additional cost and programme impact.
4. Price, changes and payment
Prices exclude VAT, carriage, packaging, duties and taxes unless stated otherwise. Customer changes, inaccurate information, unexpected site conditions and material supplier or currency changes before committed procurement may change the price.
Payment stages and due dates are quotation-specific. If unstated, invoices are due within 30 days; recurring software, hosting, platform, support and maintenance invoices are due within 14 days. Undisputed sums must be paid without set-off. Hublok may charge statutory interest and recovery compensation on overdue commercial debts and suspend work, delivery or services while payment remains overdue.
5. Cancellation, postponement and customer delay
A customer may request cancellation or suspension in writing, but Hublok need not accept it after contract formation. If accepted, the customer must pay for:
- completed work and services;
- materials, licences, components and supplier commitments already ordered or not reasonably cancellable;
- bespoke design and manufacturing completed or in progress;
- reasonable storage, protection, cancellation, demobilisation and remobilisation costs; and
- any further amount expressly stated in the quotation.
Hublok will reduce avoidable cost where reasonable but need not repurpose or resell customer-specific work. Customer delay may move the programme and incur reasonable additional costs. Completed work and committed items may be invoiced in line with the original programme despite customer-requested postponement.
6. Customer and site responsibilities
The customer must provide a safe, ready and accessible site; suitable delivery routes and unloading; accurate dimensions; completed surrounding works; power, network, cabling and firewall arrangements; necessary permissions and inductions; timely IT and facilities contacts; and lawful user or integration data. Hublok may stop unsafe or abortive work and charge reasonable return-visit costs.
7. Delivery, risk, title and acceptance
Dates are estimates and time is not of the essence. Risk passes on delivery or collection. Title remains with Hublok until all sums due for the goods are paid. The customer must identify, protect and insure unpaid goods. Visible damage or shortage must be reported within three working days. Hublok must have a reasonable opportunity to inspect and remedy a substantiated defect.
8. Warranty
Hublok warrants that goods will materially comply with the agreed specification and services will be performed with reasonable care and skill for the period stated in the quotation or current sales literature. Hublok may repair, replace or reperform the defective element.
Warranty excludes wear, misuse, accidental damage, unsuitable cleaning, unauthorised modification, third-party work, and faults caused by site power, network, firewall, cabling or environment. Any warranty extension linked to annual maintenance applies only while the specified visits are maintained.
9. Software, subscriptions, support and third parties
Software, hosting and support are supplied for the term and scope in the quotation. The customer must protect credentials, maintain supported systems and comply with applicable licences. Hublok may suspend recurring services for non-payment, security risk or material misuse.
Third-party platforms, APIs, payment services, mobile networks and customer infrastructure remain the responsibility of their underlying provider or owner. Where within the agreed support scope, Hublok will triage faults, identify the likely responsible system where reasonably possible and help coordinate resolution. That assistance does not make Hublok the operator or guarantor of the underlying platform. Hublok remains responsible for its own integration and support work to the agreed standard.
10. Intellectual property and liability
Hublok and its licensors retain intellectual property in pre-existing designs, methods, software, drawings, templates and documentation. Once fully paid, the customer may use project documentation and licensed software to operate and maintain the delivered system.
Nothing limits liability for death or personal injury caused by negligence, fraud, breach of title obligations or liability that cannot lawfully be limited. Otherwise neither party is liable for indirect or consequential loss, and Hublok is not liable for lost profit, revenue, opportunity, goodwill or data. Hublok's total liability will not exceed the amount paid or payable for the specific goods or services giving rise to the claim, to the extent permitted by law.
11. Termination and general terms
Either party may terminate a material remediable breach not cured within 14 days after written notice. Hublok may suspend or terminate immediately for unpaid undisputed sums, insolvency, serious misuse or safety risk. Accrued payment and cancellation obligations survive.
Neither party is liable for delay beyond reasonable control. Hublok may use qualified subcontractors and remains responsible for their work. If any term is unenforceable, the remainder continues. No third party has contractual rights. The contract is governed by the law of England and Wales and its courts have exclusive jurisdiction.
Please read these terms with the quotation. Payment stages, warranty periods, service levels, licence terms and project exclusions remain quotation-specific.